Returns & Refunds Policy

Returns & Refunds

We want customers to feel confident when ordering from AuraCast.

14-Day Return Window

Customers have 14 days from the date of delivery to contact AuraCast regarding an eligible return.

Damaged or Defective Products

If a product arrives damaged, defective, or has a significant issue, customers should contact AuraCast as soon as possible.

Please provide:

• Order number
• Description of the issue
• Clear photos or video showing the problem

AuraCast will review the situation and determine the appropriate resolution.

Replacements

Where appropriate, AuraCast may provide a replacement for a defective or damaged product.

Refunds

Depending on the circumstances, a refund may be available after the return or claim has been reviewed and approved.

Return Shipping

If the product is confirmed to be defective, AuraCast will cover the applicable return shipping cost.

For other approved returns, return-shipping responsibility may depend on the circumstances of the return.

Important

Products should be returned in an appropriate condition and with the relevant accessories where applicable.

Refunds or replacements are not automatically guaranteed simply because a return request is submitted. Each request is reviewed according to this policy.

How to Start a Return

Contact AuraCast through our Contact Us page with:

Subject: Return Request — [Order Number]

Include the reason for the return and any relevant photos or videos.